We have detected that some users are having problems when trying to access CYPE’s electronic licenses. As a temporary solution, please use Google’s DNS addresses, which are very safe and always work.

Below are the steps you have to take to change them from any Windows version:

1. Go to Windows explorer, place the cursor on the Network icon, and with the right button, select Properties.
   
   
2. Click on your connection (Connections); this could be Wifi, Ethernet or Local network. In the dialogue box that opens, click on the Properties button.
   
   
3. Find “Internet Protocol Version 4 (TCP/IPv4)”, click on it (it will be highlighted in blue) and click on the Properties button.
   
   
4. Only modify the addresses of the DNS server, as shown in the following image:

If you consider it is necessary, contact the technical support service of your internet company to update the DNS.